Is this just a rant, or is there other published evidence ?

Here are two web sites which report adverse behaviour:

So once we have established that there is a problem, who is responsible. It is of course the employees in the Revenue Protection Department of Scottish Water as directed by their Board, and Scottish Water Business Stream who pursue the invoices which are erroneously raised.

The 48 Laws of Power cited below were published by Robert Greene in his book first published 1998. It became a New York Times Bestseller. Said to be the definitive manual for anyone interested in gaining, or defending against, ultimate control.

You can read them here: http://www.penguinrandomhouse.com/books/330912/the-48-laws-of-power-by-joost-elffers/9780140280197/